Shipping policy
SHIPPING POLICY
Thank you for visiting and shopping at Filters and parts Solution. The following information
sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please
keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 1 business
days. We will contact you for some reason if there are any delays.
3. Shipment Locations
3.1. Domestic Only
Filters and parts Solution does not ship internationally at this time. We ship
domestic only - anywhere in Australia.
4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed,
an estimated delivery time will be provided to you. Delivery times are estimates and
commence from the date of shipment, rather than the date of order. Delivery times are to
be used as a guide only and are subject to the acceptance and approval of your order.
Estimated arrival dates are not guaranteed. Weather delays and other unforeseen
circumstances may impact delivery time. Unless there are exceptional circumstances, we
make every effort to fulfil your order.
(a) Same Day Shipping
If ordered by 10am can expect same day delivery around sydney and one of our
sales representatives will get in touch with you to arrange delivery (sydney only,
minimun order 50AUD). Orders placed after 10am will be on delivery next
business day, Monday to Friday, the order will arrive on the same day. If ordered
after 10am can expect same day delivery around sydney and one of our sales
representatives will get in touch with you to arrange delivery (sydney only,
minimun order 50AUD). Orders placed after 10am will be on delivery next
business day, the order will arrive on the following business day.
Same Day Shipping costs Free, ordering 50AUD or more.(sydney only, radius
40km).
(b) Express Shipping
The order will arrive within 2-4 business days.
Express Shipping costs 20AUD.
(c) Standard Shipping
The order will arrive within 2-8 business days.
Standard Shipping costs 10AUD.
(d) Please note:
(i) Business day means Monday to Friday, except holidays.
(ii) Orders are not shipped or delivered on weekends or holidays.
(iii) Date of delivery may vary due to carrier shipping practices, delivery
location, method of delivery, and the items ordered.
(iv) Products may be delivered in separate shipments.
(v) When placing your order, we consider these factors when calculating the
Estimated Delivery Date:
(A) Transit Time: The amount of time it takes your order to leave our
distribution centre and arrive at the local delivery carrier.
(B) Weight factor: Shipping costs are based on the weight of your order
and the delivery method. To find out how much your order will cost,
simple add the items you would like to purchase to your cart, and
proceed to the checkout page. Once at the checkout screen,
shipping charges will be displayed.
(vi) Due to heavy bulky item, packages to and from our facility in Sydney may
be delayed. We appreciate your patience during this time.
(vii) We will not be responsible for wrong shipping address if you provide
incorrect information.
(viii) In-store pickup dates vary based on product availability.
5. Tracking Options
Filters and parts Solution aims to provide visibility and transparency throughout the
shipment process. Once your order is confirmed and shipped, you will receive a link to
track your package.
5.1. Domestic Only
All orders delivered within Australia automatically have tracking.
6. International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties,
fees, and taxes of the destination country. Delays in delivery may occur if your package
is randomly selected by your country’s Customs Department. Filters and parts Solution is
not responsible for any possible customs and taxes applied to your order. We have no
control over the process or additional charges associated with the delivery and
importation of your order (package) into your country. We do not benefit in anyway from
these chargers and we work very closely with our brokers and carriers to ensure as few
delays as possible. All fees imposed during or after shipping are the responsibility of the
customer. You agree that you are responsible for any duty, taxes, and custom
requirements or other like taxes, fees, levies, costs or expenses associated with
importing products you purchase from us and shipping them internationally.
7. Damages
If there is any damage to the packaging on delivery, contact us immediately at
parts@filtersandpartssolution.com.au.
8. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception.
We’ve found that, more often that not, the package is either in the building or with a
neighbour. Filters and parts Solution politely requests that customers look in common
courier hiding spots. Please take a look around and let us know if you find it. If you
haven't located your order, please contact us at parts@filtersandpartssolution.com.au to
report missing or lost packages.
9. Questions
If you have any questions about the delivery and shipment of your order, please r contact us at parts@filtersandpartssolution.com.au
Thank you for visiting and shopping at Filters and parts Solution. The following information
sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please
keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 1 business
days. We will contact you for some reason if there are any delays.
3. Shipment Locations
3.1. Domestic Only
Filters and parts Solution does not ship internationally at this time. We ship
domestic only - anywhere in Australia.
4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed,
an estimated delivery time will be provided to you. Delivery times are estimates and
commence from the date of shipment, rather than the date of order. Delivery times are to
be used as a guide only and are subject to the acceptance and approval of your order.
Estimated arrival dates are not guaranteed. Weather delays and other unforeseen
circumstances may impact delivery time. Unless there are exceptional circumstances, we
make every effort to fulfil your order.
(a) Same Day Shipping
If ordered by 10am can expect same day delivery around sydney and one of our
sales representatives will get in touch with you to arrange delivery (sydney only,
minimun order 50AUD). Orders placed after 10am will be on delivery next
business day, Monday to Friday, the order will arrive on the same day. If ordered
after 10am can expect same day delivery around sydney and one of our sales
representatives will get in touch with you to arrange delivery (sydney only,
minimun order 50AUD). Orders placed after 10am will be on delivery next
business day, the order will arrive on the following business day.
Same Day Shipping costs Free, ordering 50AUD or more.(sydney only, radius
40km).
(b) Express Shipping
The order will arrive within 2-4 business days.
Express Shipping costs 20AUD.
(c) Standard Shipping
The order will arrive within 2-8 business days.
Standard Shipping costs 10AUD.
(d) Please note:
(i) Business day means Monday to Friday, except holidays.
(ii) Orders are not shipped or delivered on weekends or holidays.
(iii) Date of delivery may vary due to carrier shipping practices, delivery
location, method of delivery, and the items ordered.
(iv) Products may be delivered in separate shipments.
(v) When placing your order, we consider these factors when calculating the
Estimated Delivery Date:
(A) Transit Time: The amount of time it takes your order to leave our
distribution centre and arrive at the local delivery carrier.
(B) Weight factor: Shipping costs are based on the weight of your order
and the delivery method. To find out how much your order will cost,
simple add the items you would like to purchase to your cart, and
proceed to the checkout page. Once at the checkout screen,
shipping charges will be displayed.
(vi) Due to heavy bulky item, packages to and from our facility in Sydney may
be delayed. We appreciate your patience during this time.
(vii) We will not be responsible for wrong shipping address if you provide
incorrect information.
(viii) In-store pickup dates vary based on product availability.
5. Tracking Options
Filters and parts Solution aims to provide visibility and transparency throughout the
shipment process. Once your order is confirmed and shipped, you will receive a link to
track your package.
5.1. Domestic Only
All orders delivered within Australia automatically have tracking.
6. International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties,
fees, and taxes of the destination country. Delays in delivery may occur if your package
is randomly selected by your country’s Customs Department. Filters and parts Solution is
not responsible for any possible customs and taxes applied to your order. We have no
control over the process or additional charges associated with the delivery and
importation of your order (package) into your country. We do not benefit in anyway from
these chargers and we work very closely with our brokers and carriers to ensure as few
delays as possible. All fees imposed during or after shipping are the responsibility of the
customer. You agree that you are responsible for any duty, taxes, and custom
requirements or other like taxes, fees, levies, costs or expenses associated with
importing products you purchase from us and shipping them internationally.
7. Damages
If there is any damage to the packaging on delivery, contact us immediately at
parts@filtersandpartssolution.com.au.
8. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception.
We’ve found that, more often that not, the package is either in the building or with a
neighbour. Filters and parts Solution politely requests that customers look in common
courier hiding spots. Please take a look around and let us know if you find it. If you
haven't located your order, please contact us at parts@filtersandpartssolution.com.au to
report missing or lost packages.
9. Questions
If you have any questions about the delivery and shipment of your order, please r contact us at parts@filtersandpartssolution.com.au